Please note that we are unable to take any responsibility for verbal agreements.
For the sake of clear communication and doing fair business, anything said, promised, or agreed on verbally either in person, over any phone conversation, or during the client's home or office visit (while doing a survey or installation) must always be followed up in writing. The client must email (or reply to their existing email chain already open with us) to receive confirmation in writing from one of our staff. This ensures that both parties – we, the supplier, and you, the client – have written proof of any verbal agreements and can rightfully enquire about any promises made in writing. We cannot be held responsible for unwritten verbal agreements, whether made over the phone or face-to-face, with any of our Adams Blinds® team members (office staff, surveyors, or fitters).
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